Vertiv TSP-RACK-PR-ADD-01 Remote Technical Support Add-On for Rack UPS Systems
Overview
The Vertiv TSP-RACK-PR-ADD-01 is a remote help add-on service contract designed to extend technical support coverage for Vertiv Rack UPS deployments. If your infrastructure team manages server or networking racks running Vertiv UPS hardware and needs an additional year of remote assistance beyond base coverage, this add-on slots into your existing support structure without requiring a full contract replacement.
TSP-RACK-PR-ADD-01 (also searched as TSP RACK PR ADD 01) applies to a broad range of Vertiv rack models across both server and networking rack configurations, making it a practical choice for mixed-rack environments where UPS support coverage needs to remain consistent across the floor.
Compatible Rack Models
This add-on is compatible with the following Vertiv rack series, spanning standard, TAA-compliant, and SP variants:
- Server Rack models: VR3100, VR3300, VR3307, VR3107, VR3100SP, VR3300SP, VR3107SP, VR3307SP, VR3407SP, VR3100TAA, VR3300TAA, VR3107TAA, VR3307TAA — broad coverage across the server rack lineup means a single support SKU can cover most server-side UPS deployments without splitting contracts.
- Networking Rack models: VR3150, VR3350, VR3157, VR3357, VR3150SP (implied via SP pattern), VR3157SP, VR3350SP, VR3357SP, VR3150TAA, VR3350TAA, VR3157TAA, VR3357TAA — networking rack variants are included, so communications closets and edge switching environments are covered alongside compute racks.
Deployment Context
Remote help add-ons like the TSP-RACK-PR-ADD-01 are most useful in distributed enterprise environments where on-site Vertiv service visits are infrequent but remote diagnostics, configuration guidance, and troubleshooting access are needed on an ongoing basis. Data center operators managing multiple rack rows with Vertiv UPS hardware typically pair this add-on with their primary service agreement to maintain consistent remote support windows across the infrastructure lifecycle.
Before purchasing, confirm the base service contract SKU already active on your Vertiv rack UPS — this is an add-on, not a standalone contract, and requires an existing eligible agreement to attach to.
Frequently Asked Questions
Q: What rack UPS models is the TSP-RACK-PR-ADD-01 compatible with?
A: The TSP-RACK-PR-ADD-01 is compatible with a broad range of Vertiv rack models including VR3100, VR3300, VR3150, VR3350, VR3307, VR3107, VR3157, VR3357, and their SP and TAA variants, covering both server rack and networking rack configurations.
Q: Is this a standalone support contract or an add-on?
A: This is an add-on service SKU. It is designed to extend or supplement an existing Vertiv support agreement — not replace a primary contract. Verify your base service contract eligibility before ordering.
Q: Does the TSP-RACK-PR-ADD-01 include on-site support?
A: Based on the product name and classification, this SKU covers remote help (remote technical assistance). On-site dispatch is not indicated for this add-on tier.
Q: How long does the TSP-RACK-PR-ADD-01 add-on extend coverage?
A: The product description references YRS1, indicating a one-year term. Confirm the exact term and activation requirements with your Vertiv service agreement documentation.
The TSP-RACK-PR-ADD-01 is a one-year remote help add-on for Vertiv Rack UPS environments — a narrow but practical SKU for infrastructure teams that need to maintain remote support access across a mixed fleet of server and networking racks without renegotiating a full service agreement mid-cycle.
Technical Highlights:
- Broad rack model coverage: Compatible with over 20 VR3xxx rack variants including SP and TAA versions — a single add-on SKU can cover the full rack population in most enterprise data center deployments rather than requiring model-specific contracts.
- Remote help tier: Scoped to remote technical assistance, which keeps the cost lower than dispatch-inclusive tiers — appropriate when your team can perform physical intervention but needs Vertiv engineering guidance remotely.
- YRS1 term: One-year duration aligns with annual IT budget cycles, making it straightforward to renew or evaluate coverage annually against actual support ticket volume.
Deployment Considerations:
- This is an add-on, not a base contract — purchasing without an eligible active Vertiv service agreement in place means it cannot activate. Confirm base contract status before ordering.
- Remote-only coverage is a real constraint: if your Vertiv rack UPS requires physical component swap or on-site diagnostic work, this tier will not cover a technician dispatch — you would need a higher service tier.
This add-on fits best in centrally managed enterprise data centers with on-site IT staff capable of physical intervention, where the primary value is access to Vertiv remote engineering support for configuration, diagnostics, and escalation — not break-fix dispatch.
