Vertiv TSP-RACK-PR-ADD-04 Remote Technical Support Add-On for Rack UPS (Years 1–4)
Overview
The Vertiv TSP-RACK-PR-ADD-04 is a remote technical support add-on service contract designed for Vertiv Rack UPS systems, extending professional remote help-desk coverage through years 1 through 4 of deployment. Rather than relying on break-fix reactive support after a problem escalates, this contract positions a support resource against your UPS infrastructure from day one — a meaningful difference in environments where unplanned downtime has a real cost.
TSP-RACK-PR-ADD-04 (often searched as TSP RACK PR ADD 04) is a line-item addition to your Vertiv support stack, not a standalone replacement for on-site service. Pair it with an appropriate Vertiv service agreement where physical intervention is required.
Compatibility
This add-on is documented as compatible with the following Vertiv Vertiv rack product families across both server rack and networking rack form factors:
- Server Rack models: VR3100, VR3300, VR3307, VR3107, VR3100SP, VR3300SP, VR3107SP, VR3307SP, VR3407SP, VR3100TAA, VR3300TAA, VR3107TAA, VR3307TAA
- Networking Rack models: VR3150, VR3350, VR3157, VR3357, VR3350SP, VR3157SP, VR3357SP, VR3150TAA, VR3350TAA, VR3157TAA, VR3357TAA
If your installed rack is not on this list, confirm compatibility with Vertiv before purchasing this UPS support contract. TAA-variant racks (designated with the TAA suffix) are included, making this contract viable in government and federal procurement environments where TAA compliance is a contracting requirement.
Deployment Context
Remote support contracts like this one are most relevant in distributed deployments — branch offices, co-location cages, or edge compute sites where dispatching an on-site technician is logistically expensive. If your facility has in-house facilities or IT staff who can perform physical swaps but need remote Vertiv expert guidance on configuration, diagnostics, and firmware, this contract fills that gap without the cost of a full managed power protection service tier.
Confirm that TSP-RACK-PR-ADD-04 aligns with your existing Vertiv service agreement structure before purchase — service SKUs are non-returnable in most fulfillment scenarios.
Frequently Asked Questions
Q: What Vertiv rack models is the TSP-RACK-PR-ADD-04 compatible with?
A: The TSP-RACK-PR-ADD-04 is compatible with Vertiv VR3100, VR3300, VR3150, VR3350, VR3307, VR3107, VR3157, VR3357 series racks and their SP and TAA variants, covering both server rack and networking rack configurations.
Q: Does TSP-RACK-PR-ADD-04 include on-site support?
A: Based on the product name and designation, TSP-RACK-PR-ADD-04 is a remote help add-on. On-site support is not indicated for this SKU — pair with an appropriate on-site service agreement if physical intervention coverage is required.
Q: What years does this support contract cover?
A: The TSP-RACK-PR-ADD-04 covers years 1 through 4 of the supported product's service life, as indicated in the product designation (YRS1-4).
Q: Is this contract TAA-compliant for government procurement?
A: The compatible rack list includes TAA-designated models (VR3100TAA, VR3300TAA, VR3150TAA, etc.), indicating this support SKU is applicable to TAA-compliant rack deployments. Confirm specific contract TAA eligibility with Vertiv or your procurement office.
Q: Can this add-on be purchased after the initial rack sale?
A: The TSP-RACK-PR-ADD-04 is structured as an add-on to existing Vertiv rack deployments. Confirm timing eligibility with Vertiv, as some service add-ons require purchase within a defined window of the original hardware sale.
The TSP-RACK-PR-ADD-04 is a straightforward remote support add-on covering years 1 through 4 on Vertiv rack UPS deployments — the relevant detail being the YRS1-4 window, which means this contract is designed to run concurrent with the early lifecycle of the hardware, not as a renewal add-on for aging gear. If you're procuring new VR3100 or VR3300 series racks and want remote Vertiv support coverage baked in from day one, this is the SKU to add to the order.
Technical Highlights:
- YRS1-4 Coverage Window: Aligns support with the most active configuration and commissioning phase of a rack deployment — the period when remote guidance on firmware, load balancing, and UPS integration questions is most likely to be needed.
- Broad Model Coverage: Spans 24+ rack variants across server and networking configurations, including SP and TAA variants — a single SKU that covers mixed-rack deployments without requiring separate contracts per model.
- TAA Variant Inclusion: TAA-suffix rack compatibility means federal and government-contract buyers can apply this support SKU against compliant infrastructure without a procurement exception.
Deployment Considerations:
- This is a remote-only support add-on — if your site requires physical Vertiv technician dispatch, this contract does not cover that; source a separate on-site service agreement.
- Service contract SKUs are typically non-cancellable and non-returnable once activated — verify your rack model is on the compatibility list before purchase, and confirm the activation window with Vertiv if ordering post-installation.
Best fit for distributed enterprise or government deployments running VR3100/VR3300/VR3150 series racks across multiple sites, where centralized remote support coverage during years 1–4 is more cost-effective than per-site on-site contracts.
