Vertiv TSP-RACK-PR-ADD-A Remote Tech Support Add-On for Rack UPS
Overview
The Vertiv TSP-RACK-PR-ADD-A is a remote technical support add-on service designed to extend assisted-management coverage for Vertiv Rack UPS systems operating under Active Firmware Management (AFM). For IT and facilities teams running Vertiv rack infrastructure across data centers or wiring closets, this add-on provides a direct path to remote help when UPS firmware, configuration, or operational issues arise — without dispatching on-site personnel for every incident.
The TSP-RACK-PR-ADD-A (sometimes searched as TSP RACK PR ADD A) is specifically scoped to rack-mount UPS deployments, keeping support resources focused on the hardware layer where uptime matters most.
Compatible Rack Models
This support add-on is verified against the following Vertiv rack platforms — confirm your model before ordering to ensure coverage applies:
- Server Rack variants: VR3100, VR3300, VR3307, VR3107, VR3100SP, VR3300SP, VR3107SP, VR3307SP, VR3407SP, VR3100TAA, VR3300TAA, VR3107TAA, VR3307TAA
- Networking Rack variants: VR3150, VR3350, VR3157, VR3357, VR3150SP (not listed — confirm), VR3350SP, VR3157SP, VR3357SP, VR3150TAA, VR3350TAA, VR3157TAA, VR3357TAA
Both standard and TAA-compliant (Trade Agreements Act) variants are included in the supported platform list, making this add-on viable for U.S. federal and government-adjacent deployments where TAA compliance is a procurement requirement.
Deployment Context
Remote support coverage of this type is most valuable in distributed enterprise environments — branch offices, edge data closets, co-location deployments — where a local technician familiar with Vertiv UPS firmware and AFM tooling may not be on-site. Rather than waiting on truck-roll scheduling, remote help connects support directly to the system in question. Pair this add-on with a rack UPS or power protection system from the Vertiv catalog for a complete support-backed deployment. For related UPS power infrastructure, review compatible rack configurations before purchasing.
Frequently Asked Questions
Q: Which Vertiv rack models does the TSP-RACK-PR-ADD-A cover?
A: The add-on covers VR3100, VR3300, VR3150, VR3350, VR3307, VR3107, VR3157, VR3357, and their SP and TAA variants — both server rack and networking rack platforms.
Q: Does the TSP-RACK-PR-ADD-A support TAA-compliant rack configurations?
A: Yes. The supported platform list explicitly includes TAA-designated variants (e.g., VR3100TAA, VR3300TAA, VR3150TAA), making it applicable to federal and government procurement environments.
Q: Is this a hardware product or a service entitlement?
A: The TSP-RACK-PR-ADD-A is a remote technical support service add-on, not a hardware component. It extends support coverage for Vertiv Rack UPS systems managed under Active Firmware Management (AFM).
Q: Can this add-on be purchased independently or does it require an existing Vertiv support contract?
A: Contact a pre-sales specialist to confirm entitlement requirements for your specific Vertiv rack deployment before ordering.
The TSP-RACK-PR-ADD-A is a remote support entitlement, not a hardware SKU — and that distinction matters when you're building a support stack for distributed Vertiv rack UPS deployments. Active Firmware Management environments benefit most from this add-on when local staff lack Vertiv-specific UPS expertise, since remote help can resolve firmware and configuration issues without an on-site dispatch.
Technical Highlights:
- Broad Platform Coverage: Spans 24 verified rack model variants across server and networking rack classifications — VR3100 through VR3357 series — so one support SKU covers a mixed-rack environment without per-model entitlements.
- TAA Variant Inclusion: TAA-designated models (VR3100TAA, VR3300TAA, VR3150TAA, etc.) are explicitly in scope, which matters for government and education accounts where TAA compliance is a procurement gate.
- AFM-Focused Scope: Support is scoped to Active Firmware Management — the tooling layer where configuration drift and firmware mismatches most often cause UPS incidents in managed rack environments.
Deployment Considerations:
- Verify your exact rack model variant (base, SP, or TAA) against the supported list before ordering — coverage is model-specific, not blanket across all Vertiv rack products.
- This is a service entitlement SKU: there is no shipped hardware. Confirm whether an existing Vertiv support contract is a prerequisite before purchasing to avoid entitlement gaps.
The TSP-RACK-PR-ADD-A fits best in enterprise or government environments running multiple Vertiv VR-series racks under AFM, where remote resolution of firmware and configuration issues reduces mean-time-to-repair without requiring on-site Vertiv expertise.
