Vertiv TSP-RACK-PR-ADD-03 Remote Tech Support Add-On for Rack UPS Systems (Years 1–3)
Overview
The Vertiv TSP-RACK-PR-ADD-03 is a remote technical support add-on contract designed to extend coverage for Vertiv Rack UPS systems through years one to three of deployment. Rather than relying on break-fix response after a failure, this service agreement keeps a defined support channel open for the life of the covered term — relevant in any environment where UPS uptime directly affects server, network, or security infrastructure availability.
This add-on is scoped specifically to Rack UPS configurations. It does not cover containment systems or floor-standing UPS units. Pairing this contract with your UPS hardware purchase at the time of deployment is the cleaner approach — retroactive enrollment may have eligibility restrictions depending on unit age and current support status.
Compatible Rack Models
The TSP-RACK-PR-ADD-03 applies to a defined set of Vertiv rack platforms. Confirmed compatible server rack models include the VR3100, VR3300, VR3107, VR3307, VR3150, VR3350, VR3157, VR3357, and their SP, TAA, and specialty variants (VR3100SP, VR3300SP, VR3107SP, VR3307SP, VR3150SP, VR3350SP, VR3157SP, VR3357SP, VR3407SP, VR3100TAA, VR3300TAA, VR3150TAA, VR3350TAA, VR3107TAA, VR3307TAA, VR3157TAA, VR3357TAA). Networking rack variants in the VR31x7 and VR33x7 families are also covered. If your rack model is not on this list, verify eligibility with Vertiv before purchasing — support contracts are non-transferable between hardware platforms.
For organizations building out rack infrastructure or expanding an existing UPS deployment, pairing this service add-on with compatible Vertiv power and rack products at the point of procurement simplifies contract management and ensures continuous coverage from day one.
Frequently Asked Questions
Q: What rack UPS systems does the TSP-RACK-PR-ADD-03 cover?
A: This add-on covers a defined set of Vertiv server and networking rack platforms including VR3100, VR3300, VR3307, VR3107, VR3150, VR3350, VR3157, VR3357, and their SP and TAA variants. Verify your specific model against the compatibility list before purchasing.
Q: Does this contract cover containment systems or tower UPS units?
A: No. The TSP-RACK-PR-ADD-03 is scoped to Rack UPS configurations only. Containment and non-rack UPS systems require a separate support SKU.
Q: When should this add-on be purchased — at time of hardware sale or later?
A: Purchasing at the time of hardware deployment is recommended. Retroactive enrollment may be subject to eligibility restrictions based on unit age and existing coverage status — confirm with Vertiv before attempting post-purchase enrollment.
Q: Is the TSP-RACK-PR-ADD-03 transferable to a different rack unit?
A: Support contracts of this type are generally non-transferable between hardware platforms. Verify transferability terms directly with Vertiv for your specific situation.
Q: Does this add-on include on-site dispatch or only remote assistance?
A: The product name specifies remote help. On-site coverage would require a separate service SKU. Confirm scope of service with Vertiv before purchasing if on-site response is a requirement.
