Lenovo 5WS7C19944 5-Year Standard Next-Business-Day On-Site Response Service

Overview

The Lenovo 5WS7C19944 is a five-year Standard Next-Business-Day (NBD) on-site response service contract for the ThinkSystem SR650 V4 rack server. Rather than shipping a failed unit for depot repair — which can mean days of unplanned downtime — this contract dispatches a Lenovo field technician to your site by the next business day following a confirmed hardware failure. For data center and edge deployments where the SR650 V4 runs production workloads, surveillance recording infrastructure, or compute-intensive applications, that turnaround difference is operationally significant. The 5WS7C19944 extends coverage to five years from the base warranty start date, aligning service life with typical server refresh cycles and eliminating the need to procure and manage separate annual renewals.

Compatibility

This service contract is specific to the Lenovo ThinkSystem SR650 V4 2U rack server. It is not transferable to other ThinkSystem models (SR630 V3, SR650 V3, SR860 V3) or earlier SR650 generations. Confirm your server's machine type against the SR650 V4 identifier before purchase — applying a mismatched contract will not activate coverage on an unsupported system. The NBD response commitment applies to Lenovo-eligible service zones; verify your site location qualifies for next-business-day dispatch prior to ordering.