Lenovo 5WS7C19929 5-Year Standard NBD On-Site Response Service

Overview

The Lenovo 5WS7C19929 is a five-year Standard Next-Business-Day (NBD) on-site response service contract for the ThinkSystem SR630 V4 rack server. When server downtime translates directly to lost uptime on security management platforms, video archiving, or enterprise workloads, having a committed NBD response window removes the uncertainty of reactive break-fix logistics. This contract attaches to the SR630 V4 at purchase or post-sale registration, extending your coverage baseline beyond the standard warranty period and keeping a known resolution timeline in place for the full service term.

Compatibility

The 5WS7C19929 is purpose-matched to the Lenovo ThinkSystem SR630 V4 two-socket rack server. It is not a universal service SKU — do not apply it to SR630 V2, SR630 V3, or other ThinkSystem platforms such as the SR650 or SR860 series. Confirm your server's machine type against the contract at the time of registration to avoid a coverage gap. This service is intended for enterprise deployments in North America; geographic coverage restrictions apply — verify eligibility for your site location before ordering.

Installation Notes

Service activation requires registration of the SR630 V4 system serial number with Lenovo Support. Retain proof of purchase and system serial documentation at the deployment site. NBD response is measured from call closure on a business day; calls logged after business hours or on holidays roll to the next qualifying business day. Coordinate on-site access requirements with your facilities team in advance to avoid delays when a technician dispatch is initiated.