Vertiv TSP-RACK-P-ADD-03 24x7 Tech Support Add-On Contract — Rack UPS Year 3
Overview
The Vertiv TSP-RACK-P-ADD-03 is a third-year 24x7 technical support add-on contract for Vertiv Rack UPS systems. If your deployment runs Vertiv rack-based UPS infrastructure and your initial support term is expiring, this SKU extends round-the-clock access to Vertiv's technical support team into the third year of ownership — without a lapse in coverage that could leave critical power protection hardware unsupported during a fault event.
This contract is designed specifically for environments where uninterrupted UPS support matters: data centers, server rooms, network closets, and edge deployments where a power event outside business hours cannot wait until Monday morning for a callback. The 24x7 coverage tier means support access is not restricted to business hours — a meaningful distinction for infrastructure that runs continuously.
Compatible Rack UPS Families
TSP-RACK-P-ADD-03 covers a broad range of Vertiv rack UPS models across both Server Rack and Networking Rack form factors. Verified compatible model families include:
- Server Rack models: VR3100, VR3300, VR3307, VR3107, VR3100SP, VR3300SP, VR3107SP, VR3307SP, VR3407SP, VR3100TAA, VR3300TAA, VR3107TAA, VR3307TAA — covering standard, SP-series, and TAA-compliant variants in the server rack category.
- Networking Rack models: VR3150, VR3350, VR3157, VR3357, VR3157SP, VR3350SP, VR3357SP, VR3150TAA, VR3350TAA, VR3157TAA, VR3357TAA — including TAA-compliant versions suited for federal and regulated procurement environments.
The breadth of covered models means a mixed deployment — for instance, server racks alongside dedicated networking racks — can be brought under a single support contract SKU rather than requiring separate agreements per unit class.
When to Choose This Contract
This add-on is the correct choice when you need to extend an existing Vertiv Rack UPS support agreement into Year 3 with continuous 24x7 access. If your environment is still within Year 1 or Year 2, or if you require a different support tier (next-business-day hardware replacement, on-site dispatch, or a bundled multi-year term), verify the appropriate Vertiv service SKU for your coverage window before purchasing. TSP-RACK-P-ADD-03 (also searched as TSP RACK P ADD 03) is specifically scoped to the third-year add-on period at the 24x7 support level.
For organizations managing Vertiv power and infrastructure across multiple sites, aligning support contract renewals to the same calendar year simplifies procurement and avoids coverage gaps across a mixed-vintage UPS fleet. Pairing this contract with a proactive review of your rack UPS systems helps confirm all units in scope are captured before the renewal window closes.
Frequently Asked Questions
Q: Which UPS rack models does the TSP-RACK-P-ADD-03 cover?
A: This contract covers a wide range of Vertiv Rack UPS models including VR3100, VR3300, VR3150, VR3350, VR3307, VR3107, VR3157, VR3357, and their SP and TAA-compliant variants across both Server Rack and Networking Rack categories.
Q: What year of coverage does the TSP-RACK-P-ADD-03 provide?
A: This is a Year 3 add-on contract. It is intended to extend support into the third year of ownership and should not be purchased as a first- or second-year replacement.
Q: Does the TSP-RACK-P-ADD-03 include 24x7 support access?
A: Yes. The TSP-RACK-P-ADD-03 is explicitly a 24x7 technical support add-on, meaning support access is available around the clock, not limited to standard business hours.
Q: Does this contract cover TAA-compliant Vertiv Rack UPS models?
A: Yes. TAA-compliant variants including VR3100TAA, VR3300TAA, VR3150TAA, VR3350TAA, VR3107TAA, VR3307TAA, VR3157TAA, and VR3357TAA are included in the covered model list.
Q: Can I use TSP-RACK-P-ADD-03 to cover both server rack and networking rack UPS units?
A: Yes. The contract covers models in both the Server Rack category (e.g., VR3100, VR3300, VR3307 families) and the Networking Rack category (e.g., VR3150, VR3350, VR3357 families), so a mixed deployment can use this single SKU.
The TSP-RACK-P-ADD-03 is a straightforward Year 3 support extension, but the 24x7 access tier is the part that actually matters at 2 a.m. when a UPS in a remote IDF closet throws a fault. For any deployment where the UPS is protecting infrastructure that cannot wait for a business-hours callback — edge nodes, branch server rooms, network closets with no on-site IT — the 24x7 tier on this contract is what justifies the renewal over a business-hours-only alternative.
Technical Highlights:
- 24x7 Support Access: Coverage is not time-restricted — relevant for infrastructure running continuous workloads where a fault event at night or on weekends requires immediate technical guidance, not a ticket in a queue.
- Broad Model Coverage: Spans 24 verified Vertiv Rack UPS model variants across Server Rack and Networking Rack categories, including SP-series and TAA-compliant units — useful for consolidating support under one SKU across a mixed-vintage fleet.
- Year 3 Positioning: Designed as an add-on for the third year of ownership, which aligns with the period when UPS hardware is most likely to need technical guidance — past initial commissioning, approaching mid-lifecycle battery and component reviews.
Deployment Considerations:
- Confirm that the specific UPS model in your deployment appears on the verified compatible model list before purchasing — the contract is scoped to the VR3100/VR3300/VR3150/VR3350 families and their SP/TAA variants, not all Vertiv UPS product lines.
- This is a Year 3 add-on only — purchasing it for a unit still in Year 1 or Year 2 of an existing agreement will result in a coverage gap or overlap; sequence your contract renewals accordingly.
The TSP-RACK-P-ADD-03 is a practical fit for IT managers running Vertiv Rack UPS infrastructure in distributed branch or edge environments where 24x7 technical access is a hard operational requirement and Year 3 renewal timing aligns with the current fleet age.
