Lenovo 5WS7C20329 5-Year 6-Hour Committed Service Repair Add-On
The Lenovo 5WS7C20329 is a service add-on, not a physical part — it layers a 5-year Committed Service Repair (CSR) commitment with a 6-hour response window onto an existing Premier Support entitlement for the SR650 V4 server platform. This SKU only attaches to a server already covered under Lenovo Premier 4-Hour or Premier Enhanced Storage Support; it does not stand alone as a warranty. For data center and colocation teams running SR650 V4 nodes in production, the value here is a tighter, contractually committed repair window rather than a best-effort response.
What This Add-On Covers
- 5-Year Duration: extends committed repair coverage across the SR650 V4's typical production lifecycle, avoiding a mid-cycle lapse in guaranteed repair time.
- 6-Hour Committed Service Repair: Lenovo commits to repair completion — not just technician dispatch — within 6 hours of a qualifying incident, which matters when an SR650 V4 is carrying production workloads with tight RTO targets.
- On-site Service Location: a Lenovo-dispatched technician performs the repair at the server's location, relevant for racked equipment that can't be shipped out for depot repair.
- Parts & Labor: both the replacement part and the labor to install it are covered under this add-on, so a failed component doesn't trigger a separate parts invoice.
- Maintenance Service Type: classified as ongoing maintenance coverage rather than a one-time installation or assessment service.
Eligibility
The 5WS7C20329 is an add-on SKU: it requires an active Lenovo Premier 4-Hour Support or Premier Enhanced Storage Support base entitlement on the same SR650 V4 system. Confirm the base Premier entitlement before ordering, since this SKU cannot be applied to a server without qualifying coverage in place.
Frequently Asked Questions
Q: What does the 5WS7C20329 actually cover?
A: A 5-year Committed Service Repair add-on with a 6-hour on-site repair commitment, covering both parts and labor for the SR650 V4.
Q: Can I buy the 5WS7C20329 as standalone coverage?
A: No. It's only available as an add-on to an existing Lenovo Premier 4-Hour or Premier Enhanced Storage Support entitlement.
Q: Is repair performed on-site or at a depot?
A: On-site — a technician is dispatched to the server's location rather than requiring the unit to be shipped out.
Q: Does the 6-hour window mean 6 hours to dispatch or 6 hours to repair?
A: It's a committed service repair window — Lenovo commits to completing the repair, not just arriving, within 6 hours of a qualifying incident.
Q: Which server platform does the 5WS7C20329 apply to?
A: The Lenovo SR650 V4 rack server.
The 5WS7C20329 is a narrow but useful piece of paper: a 5-year, 6-hour Committed Service Repair add-on for the SR650 V4, and it only makes sense once you understand it's stacked on top of an existing Premier entitlement.
Technical Highlights:
- 6-Hour CSR window: this is a repair-completion commitment, not a dispatch SLA — meaningfully tighter than standard next-business-day terms for production SR650 V4 nodes.
- 5-Year term: matches typical server refresh cycles, so you're not re-negotiating coverage mid-deployment.
- Parts & Labor, on-site: no separate parts invoice and no shipping the chassis to a depot — a technician comes to the rack.
Deployment Considerations:
- Verify the target SR650 V4 already carries Premier 4-Hour Support or Premier Enhanced Storage Support before ordering — this SKU won't attach without it.
- Because this is a Maintenance-type service entry, it needs to be tied to the specific server's serial number at purchase, not bought speculatively for future hardware.
Fits a colo or data center operator running SR650 V4 nodes for a production workload where a 6-hour repair commitment is the difference between a blip and an SLA breach.
