HPE H9VA4E Aruba 1Y FC 4H Exch CP C3K DL360 Applsvc

HPE H9VA4E Aruba 1-Year Foundation Care 4-Hour Exchange ClearPass DL360 Appliance Service

Overview

The HPE H9VA4E is a one-year Foundation Care service contract providing 4-hour hardware exchange coverage for the HPE Aruba ClearPass (CP) C3K DL360 appliance. If your network access control infrastructure runs on a ClearPass appliance and uptime is a operational requirement — not a preference — this contract is the tier that closes the gap between a hardware failure and a replacement unit arriving on-site.

Foundation Care 4-Hour Exchange means HPE commits to delivering a replacement unit within four hours of a support case being accepted. That response commitment is what separates this tier from next-business-day contracts: in environments where ClearPass is enforcing 802.1X authentication or device posture for hundreds or thousands of endpoints, a multi-day outage is a network access outage. The H9VA4E positions you to recover in hours, not days.

This service is sourced in the US (Country of Origin: US), and the UNSPSC classification 81111812 confirms it as a hardware maintenance and support service — not a software subscription or extended warranty add-on.

Key Features

• 4-Hour Exchange SLA: HPE commits to a replacement unit within four hours of case acceptance — the operative difference between this tier and standard next-business-day coverage when ClearPass downtime means network access control is offline.
• One-Year Coverage Term: A 12-month service window aligned to annual budget cycles, making it straightforward to cost-plan and renew on a fixed schedule without multi-year lock-in.
• ClearPass C3K DL360 Appliance-Specific: Coverage is scoped to the specific DL360 hardware platform running the ClearPass C3K workload — not a blanket server contract, which matters when the appliance is the NAC enforcement point for a segmented enterprise network.
• US-Origin Service: Documented Country of Origin US, relevant for procurement environments with domestic-sourcing requirements or TAA-sensitive purchasing vehicles.
• Foundation Care Tier: HPE Foundation Care is the mid-tier of HPE's post-warranty service stack. It covers both the hardware exchange and access to HPE software support for the covered product — you are not purchasing hardware-only swap coverage without software remediation access.

Integration & Compatibility

The H9VA4E service contract is specific to the HPE Aruba ClearPass CP C3K DL360 appliance. Before purchasing, verify your appliance model and serial number match this service SKU — HPE service contracts are tied to specific hardware configurations, and a mismatch will prevent contract attachment. If your environment runs ClearPass on a different appliance tier (C2K or C5K), a different service SKU applies.

For environments managing ClearPass alongside enterprise network infrastructure or integrating with broader access control platforms, Foundation Care 4-Hour Exchange is the appropriate service tier when the appliance is in a single-node deployment without a redundant failover unit. If you have a hot-standby ClearPass node, next-business-day coverage may be sufficient — if you do not, 4-hour exchange is the risk mitigation that replaces the redundancy you are not running.

Frequently Asked Questions

Q: What does the 4-hour exchange commitment on the H9VA4E actually cover?

A: The 4-hour exchange SLA means HPE will ship or deliver a replacement unit for your ClearPass DL360 appliance within four hours of a support case being accepted and the hardware fault confirmed. It does not mean a technician arrives on-site within four hours — it is a parts/unit replacement commitment.

Q: Is the H9VA4E a new service contract or a renewal SKU?

A: The H9VA4E can function as either an initial post-warranty contract or a renewal. The key requirement is that the covered appliance must be eligible (in-warranty or with no lapsed coverage gap, depending on HPE's current attachment rules). Confirm appliance eligibility with HPE or your procurement channel before ordering.

Q: Does this service contract cover software support for ClearPass in addition to hardware exchange?

A: HPE Foundation Care, which is what H9VA4E represents, includes access to HPE software support for the covered product — meaning you can open software-related support cases, not just hardware replacement cases. Review the current HPE Foundation Care service description document to confirm the exact software support scope for your ClearPass version.

Q: Can the H9VA4E be attached to any ClearPass appliance?

A: No. This SKU is specific to the ClearPass CP C3K DL360 appliance platform. Attaching it to a different appliance model or capacity tier (C2K, C5K) will result in a contract mismatch. Verify your appliance's product number before purchase.

Q: Is this service US-sourced and compliant with domestic procurement requirements?

A: The H9VA4E carries a Country of Origin designation of US. If your procurement vehicle has specific domestic-sourcing or TAA compliance requirements, confirm the specific contract terms with your procurement officer — Country of Origin US is a necessary but not always sufficient condition depending on the vehicle.

Eden Phillips

When I evaluate service contracts for network access control infrastructure, the H9VA4E stands out as the right tier for single-node ClearPass deployments where the appliance is the sole enforcement point. The 4-hour exchange commitment is the architectural substitute for a hot-standby unit — and that is exactly how it should be scoped in your procurement decision.

Technical Highlights:

• Foundation Care Service Tier: Covers both hardware exchange and software support access — not a bare hardware swap, which matters when a ClearPass failure may involve both a hardware fault and a software configuration recovery.
• 4-Hour Exchange Response: The operative SLA for environments without a redundant ClearPass node. Four hours of downtime on NAC is recoverable; multi-day is a network segmentation and access control incident.
• US Country of Origin: Documented for procurement vehicles with domestic-sourcing gates — relevant in federal, state, and regulated-industry purchasing contexts where supply chain origin is a compliance checkbox, not a preference.

Deployment Considerations:

• Verify appliance model and serial eligibility before ordering — the H9VA4E is scoped to the C3K DL360 platform specifically. A contract attached to the wrong hardware SKU will not activate correctly.
• If your ClearPass deployment already runs a redundant pair, next-business-day coverage is likely sufficient and will reduce your service spend without increasing operational risk. 4-hour exchange is sized for the single-node scenario.

This contract is the appropriate service choice for enterprise network teams running ClearPass as the sole NAC enforcement point in a single-appliance deployment — particularly in environments where 802.1X authentication failures cascade into broad access outages across wired and wireless infrastructure.