Vertiv TSP-RACK-P-ADD-A 24x7 Tech Support Add-On for Rack UPS
Overview
The Vertiv TSP-RACK-P-ADD-A is a 24×7 tech support add-on service plan designed to extend around-the-clock telephone and remote assistance coverage to Vertiv Rack UPS systems operating in the AFM (Advanced Feature Module) configuration. If your facility runs mission-critical infrastructure on Vertiv rack power hardware and your existing service contract does not include after-hours or weekend support, TSP-RACK-P-ADD-A fills that gap — keeping a support path open whenever a power event or system alert demands immediate attention.
This service add-on is compatible with a broad range of Vertiv rack enclosure platforms, including Server Rack variants (VR3100, VR3300, VR3107, VR3307, VR3150, VR3350, VR3157, VR3357 and their SP, TAA, and suffix variants) as well as Networking Rack configurations (VR3150, VR3350, VR3157, VR3357 and associated TAA variants). If you are managing a mixed deployment of server and networking racks under a single support umbrella, confirm that each rack model in your install base appears on the compatible platform list before ordering TSP-RACK-P-ADD-A (often searched as TSP RACK P ADD A).
Key Features
- 24×7 Coverage: Support access is not limited to business hours — a critical factor for data centers and network operations centers where power anomalies do not follow a Monday-to-Friday schedule.
- Rack UPS AFM Scope: Coverage is scoped specifically to the Advanced Feature Module configuration of Vertiv Rack UPS systems, so the support team engaging your ticket will be familiar with the relevant firmware, alarm codes, and management interfaces for that hardware class.
- Broad Platform Compatibility: The add-on covers Server Rack families (VR3100, VR3300, VR3107, VR3307 series and SP/TAA variants) and Networking Rack families (VR3150, VR3350, VR3157, VR3357 series and TAA variants), making it applicable across multi-rack deployments that mix compute and network switching infrastructure.
- Add-On Structure: This SKU supplements an existing Vertiv service agreement rather than replacing it — verify your base contract tier before purchasing to avoid coverage gaps or duplication.
Compatibility Notes
Verify your rack model against the supported platform list prior to ordering. The VR3407SP (Server Rack) is also listed as a compatible platform. TAA-compliant rack variants (VR3100TAA, VR3300TAA, VR3150TAA, VR3350TAA, VR3107TAA, VR3307TAA, VR3157TAA, VR3357TAA) are explicitly supported, which matters for federal or GSA-schedule deployments where TAA compliance is a procurement requirement.
Frequently Asked Questions
Q: What rack UPS models does the TSP-RACK-P-ADD-A cover?
A: The add-on covers a broad set of Vertiv rack platforms including VR3100, VR3300, VR3107, VR3307, VR3150, VR3350, VR3157, VR3357, VR3407SP, and their SP and TAA variants. Confirm your specific model is on the compatible list before ordering.
Q: Is the TSP-RACK-P-ADD-A a standalone service contract or does it require an existing Vertiv service agreement?
A: This is an add-on SKU — it supplements an existing Vertiv service agreement with 24×7 support access rather than functioning as a standalone contract. Verify your base agreement is active before purchasing.
Q: Are TAA-compliant rack variants covered under this service add-on?
A: Yes. TAA variants including VR3100TAA, VR3300TAA, VR3150TAA, VR3350TAA, VR3107TAA, VR3307TAA, VR3157TAA, and VR3357TAA are listed as compatible platforms.
Q: Does TSP-RACK-P-ADD-A cover both Server Rack and Networking Rack configurations?
A: Yes. Both Server Rack families (VR3100/VR3300/VR3107/VR3307 series) and Networking Rack families (VR3150/VR3350/VR3157/VR3357 series) are included in the compatible platform list.
The TSP-RACK-P-ADD-A is a narrowly scoped service SKU — it extends 24×7 support access specifically to Vertiv Rack UPS systems running the AFM configuration, and its value is almost entirely determined by whether your base service agreement already includes after-hours coverage or not.
Technical Highlights:
- 24×7 Access Window: After-hours support is the core deliverable here — if your NOC or facilities team needs a Vertiv engineer reachable at 2 a.m. during a UPS alarm event, this add-on is what makes that possible.
- Platform Breadth: Coverage spans both Server Rack (VR3100/VR3300/VR3107/VR3307 families and SP/TAA variants) and Networking Rack (VR3150/VR3350/VR3157/VR3357 families and TAA variants) — useful for sites managing both compute and switching infrastructure under one support umbrella.
- TAA Variant Support: Explicit coverage of TAA-designated rack models (VR3100TAA through VR3357TAA) means this add-on is viable for federally-procured rack deployments where TAA compliance is a hard requirement.
Deployment Considerations:
- Confirm your base Vertiv service contract is active and does not already include 24×7 coverage before purchasing — duplicate coverage adds cost without benefit.
- This SKU is scoped to the AFM (Advanced Feature Module) configuration specifically; if your Rack UPS is not running AFM, verify applicability with Vertiv before ordering.
Best fit for data centers and network operations centers running Vertiv AFM-equipped rack UPS hardware where after-hours power events require immediate manufacturer support escalation — particularly multi-rack deployments mixing VR3100-series server racks with VR3150-series networking racks under a unified support contract.
