Vertiv PEPPSI-48VBATT 5-Year Liebert PSI UPS Battery Emergency Service Package
Overview
The Vertiv PEPPSI-48VBATT is a five-year Power Emergency Package (PEP) designed specifically for the Liebert PSI 48V battery UPS product line. This is not a standard extended warranty — it is a comprehensive service contract that covers on-site emergency response, factory-trained technician dispatch, and 100% of parts, labor, and travel costs for the full five-year term. For operations where UPS uptime is directly tied to business continuity — surveillance infrastructure, network closets, edge computing environments — this contract eliminates the financial exposure that comes with an unplanned service event outside the base coverage window.
Key Features
- Five-Year Term, 100% Coverage: Parts, labor, and technician travel are fully covered for five years under the PEPPSI-48VBATT, meaning a mid-contract battery failure or UPS fault will not generate an unexpected repair invoice. This matters in multi-site deployments where individual service calls can run hundreds to thousands of dollars.
- 24/7 Emergency Response: Support is available around the clock, not limited to business hours. If your Liebert PSI 48V UPS fails at 2 AM on a Sunday, this contract gets a response process started immediately — critical for surveillance backrooms or network infrastructure that cannot wait until Monday morning.
- On-Site Technician Dispatch: Rather than shipping the unit back for depot repair — which leaves your infrastructure exposed for days or weeks — on-site support brings a factory-trained technician to your location. Downtime is measured in hours, not days.
- Phone Support Included: Before a truck roll is necessary, phone support can diagnose and potentially resolve issues remotely, saving time on both sides. This is the first line of response before on-site dispatch is triggered.
- UPS Battery Removal Service: Proper battery handling is included as part of the service scope. Spent or failed 48V batteries require safe disposal procedures — having that handled by a trained technician removes a compliance and safety burden from your facilities team.
- Protects Against Accidental Outage Damage: The PEP is structured to minimize downstream damage from unplanned outages. Catching a UPS degradation event early — via covered service response — reduces the risk of cascading failures into the equipment the UPS is protecting.
Integration and Compatibility
The PEPPSI-48VBATT (often searched as PEPPSI 48VBATT) is applicable to select Vertiv Liebert PSI series UPS units configured with a 48V battery architecture. If you are evaluating UPS service coverage for a broader infrastructure refresh, confirm your specific Liebert PSI model is eligible for the PEP program before purchasing. Pairing this contract with your power protection equipment purchase at the time of initial deployment is the most straightforward path — retroactive enrollment may be subject to eligibility review. Organizations deploying network infrastructure or surveillance systems dependent on clean power continuity will find this contract directly relevant to their uptime SLA requirements.
Frequently Asked Questions
Q: What does the PEPPSI-48VBATT service contract cover?
A: The PEPPSI-48VBATT covers five years of on-site support with 24/7 emergency response, including 100% of parts, labor, and travel expenses for factory-trained technicians. Phone support and UPS battery removal service are also included in the scope.
Q: Which Vertiv products is the PEPPSI-48VBATT compatible with?
A: This Power Emergency Package is designed for select Vertiv Liebert PSI UPS units with a 48V battery configuration. Confirm your specific PSI model is eligible before purchasing.
Q: Is on-site support truly available 24/7 under this contract?
A: Yes. The PEPPSI-48VBATT includes 24/7 emergency response, meaning service initiation is not limited to standard business hours. On-site dispatch follows after phone support triage.
Q: Does this contract cover battery replacement costs?
A: Parts coverage is 100% under the five-year term, which includes components required during covered service events. UPS battery removal service is also explicitly included in the package scope.
Q: Can I purchase the PEPPSI-48VBATT after my UPS has already been deployed?
A: The PEP is available for select Liebert PSI products. Retroactive enrollment eligibility may vary — purchasing at the time of the UPS acquisition is the most reliable approach to ensure full coverage from day one.
The PEPPSI-48VBATT is the contract you buy when you cannot afford to find out what an uncovered on-site UPS service call actually costs. The 100% parts, labor, and travel coverage over a five-year term is the critical clause — factory-trained technician dispatch with zero surprise invoicing is a meaningful risk transfer for any infrastructure team managing Liebert PSI 48V units across multiple locations.
Technical Highlights:
- 24/7 Emergency Response: Round-the-clock availability means a UPS fault at an unstaffed surveillance closet or remote network room triggers a service response at any hour — not just during a weekday service window.
- 100% Parts, Labor, and Travel: The explicit inclusion of travel expenses is the detail that separates this from a basic parts warranty. For sites outside metro areas, technician travel costs can rival the repair itself.
- Battery Removal Service: 48V UPS batteries are regulated for disposal. Having removal handled by the service provider eliminates a compliance step that often falls through the cracks on facilities teams without dedicated EHS support.
Deployment Considerations:
- Eligibility is model-specific — verify your Liebert PSI unit is on the approved PEP list before purchasing the PEPPSI-48VBATT; not all PSI configurations qualify.
- Purchase timing matters: enrolling at initial UPS commissioning avoids eligibility gaps that can arise when attempting to add coverage to a unit already in service.
This contract fits best in healthcare, financial, or multi-site retail environments where a single unplanned UPS outage carries direct operational or regulatory consequence and where facilities teams lack in-house power service capabilities.
