Perspective
Laura is the frontline specialist who fields most pre-sales calls at IPSD. Her job is to read the project, ask the questions that distinguish a clean BOM from a problem disguised as one, and route every spec question to the engineer who can answer it the fastest.
She defaults to clarifying the use case before the part numbers — square footage, retention requirements, network state, who is going to install it, and who is going to live with the system after install. Most quote mistakes she catches are upstream of the camera selection.
Approach
Laura coordinates BOM reviews across the IPSD specialist bench: cameras to Marty, networking to Eden, NVR sizing to Ted, access and intercom to Jerry and Maya, outdoor and industrial to James, warehouse and mobile compute to Karl. Customers get one named contact and the right answer fast — not a queue.