APC by Schneider Electric WOE1YR-G3-22 1-Year On-Site Warranty Extension for Galaxy 3500 / SUVT 20 kVA UPS
Overview
The WOE1YR-G3-22 is a one-year on-site warranty extension from APC by Schneider Electric that covers a single Galaxy 3500 or SUVT 20 kVA UPS with parts and labor service delivered at your location. For data center and critical-facility teams running three-phase UPS infrastructure at the 20 kVA scale, this contract closes the gap between manufacturer base coverage and the operational lifespan you actually need from the hardware. Rather than absorbing the risk of an uncovered failure on a load-critical UPS mid-life, this extension keeps Schneider Electric-dispatched technicians in the picture for an additional 12 months — with parts included.
If you're managing power protection infrastructure across a colocation cage, a modular data center row, or a large enterprise comms room, a lapse in UPS service coverage is a real operational exposure. The WOE1YR-G3-22 (often searched as WOE1YR G3 22) is the purpose-built answer for that gap on these two specific platforms.
Key Features
- On-Site Service Delivery: Technicians come to your facility — you don't ship a 20 kVA three-phase UPS anywhere. For hardware at this weight and criticality class, on-site response is the only practical service model, and this contract delivers it explicitly.
- Parts and Labor Both Covered: The service characteristic covers both parts and labor, meaning a failed inverter module, battery management board, or other internal component doesn't generate an additional parts invoice. That matters on a platform like the Galaxy 3500, where individual assemblies carry significant replacement cost.
- Electronic and Physical Service Types: Coverage spans both electronic and physical service categories, giving you a single contract that addresses firmware-level diagnostics and physical component replacement under one agreement rather than two separate service SKUs.
- Single-Unit Scope — Precision Coverage: The WOE1YR-G3-22 covers exactly one Galaxy 3500 or one SUVT 20 kVA UPS. If you operate multiple units, you'll need one contract per unit — which also means you can stagger renewals to match each device's actual purchase date rather than forcing all units onto the same renewal cycle.
- Defined 12-Month Extension Window: A one-year term is short enough to evaluate service quality at renewal and structured enough to align with annual budget cycles. Facilities teams running CapEx/OpEx planning appreciate contracts that map to fiscal years rather than multi-year commitments that outlive budget authority.
- Maintenance Classification: This is categorized as a maintenance service — not a break/fix-only reactive contract. That framing from Schneider Electric implies proactive engagement capability, not just incident response, though buyers should confirm specific SLA response times directly with Schneider Electric at time of purchase.
Integration and Compatibility
This contract applies specifically to the APC by Schneider Electric Galaxy 3500 UPS platform and the SUVT 20 kVA UPS — two distinct three-phase products. The Galaxy 3500 is a modular three-phase online double-conversion UPS designed for data center and industrial applications; the SUVT 20 kVA is a three-phase smart UPS targeting enterprise and edge data center deployments. Confirm your exact model before purchasing — this contract does not extend to other kVA ratings or UPS families within the UPS systems portfolio.
Schneider Electric's EcoStruxure-compatible platforms may have additional monitoring integration options, but the WOE1YR-G3-22 is a service contract, not a software or connectivity product. It does not add EcoStruxure licenses, NMC cards, or remote monitoring capability — those are separate SKUs.
Frequently Asked Questions
Q: Which UPS models does the WOE1YR-G3-22 cover?
A: The WOE1YR-G3-22 covers one (1) APC Galaxy 3500 UPS or one (1) SUVT 20 kVA UPS. It does not apply to other Galaxy variants, other kVA ratings, or other UPS families.
Q: Does this contract cover both parts and labor?
A: Yes. The service characteristic for WOE1YR-G3-22 is explicitly Parts & Labor, so both technician time and replacement components are included under the agreement.
Q: Is service delivered on-site or do I need to ship the UPS?
A: Service is delivered on-site at your location. Given the size and weight of three-phase 20 kVA UPS hardware, this is the appropriate service model and is confirmed in the contract specification.
Q: How long does the WOE1YR-G3-22 extension last?
A: The extension term is one (1) year. It is designed to extend or supplement existing manufacturer warranty coverage on the covered unit.
Q: Can I purchase multiple WOE1YR-G3-22 contracts for multiple UPS units?
A: Yes. Each WOE1YR-G3-22 contract covers a single unit. For multiple Galaxy 3500 or SUVT 20 kVA units, purchase one contract per device.
Q: Does this service contract add software licenses or remote monitoring capability?
A: No. The WOE1YR-G3-22 is a hardware service and maintenance contract covering electronic and physical service. It does not include EcoStruxure licenses, Network Management Cards, or remote monitoring subscriptions — those require separate purchases.
The WOE1YR-G3-22 is the contract I'd recommend to any facilities team that's carrying a Galaxy 3500 or SUVT 20 kVA unit past its base warranty window without a blanket enterprise service agreement in place. The on-site, parts-and-labor structure is exactly right for three-phase UPS hardware at this scale — you're not going to depot-return a unit that anchors a data hall or a critical comms room.
Technical Highlights:
- On-Site Parts and Labor: Both components are explicit in the service characteristic — not implied. On hardware where a single module swap can run thousands in parts alone, having labor and parts bundled under one annual contract keeps your OpEx predictable.
- Dual-Platform Coverage: The contract applies to either the Galaxy 3500 or the SUVT 20 kVA — two architecturally different platforms. Confirm your exact platform before ordering; the coverage is not interchangeable across other kVA ratings.
- Electronic and Physical Service Scope: The dual service type classification means diagnostic and firmware-level interventions fall under the same agreement as physical component replacement — useful on modern UPS platforms where a firmware fault can present identically to a hardware fault.
Deployment Considerations:
- This covers exactly one unit per contract. If you're running redundant Galaxy 3500s in an N+1 or 2N configuration, budget for one WOE1YR-G3-22 per chassis — the contract scope is per device, not per site or per cabinet.
- The contract does not specify a response-time SLA in the available evidence. Confirm technician dispatch time commitments directly with Schneider Electric before purchase if your facility has an uptime SLA that requires guaranteed response windows.
The WOE1YR-G3-22 is the right fit for enterprise IT or colocation operators who've moved their Galaxy 3500 or SUVT 20 kVA past the factory warranty period and need to maintain covered service without rolling the hardware into a full Schneider Electric enterprise agreement — particularly relevant for single-site deployments where one critical UPS anchors the power chain.
